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The Unbanking of America: How the New Middle Class SurvivesBy Lisa Servon
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An urgent and incisive exposé of our broken banking system—why Americans are fleeing traditional banks in growing numbers
What do an undocumented immigrant in the South Bronx, a high-net-worth entrepreneur, and a twenty-something graduate student have in common? All three are victims of our dysfunctional mainstream bank and credit system. The Unbanking of America exposes the ways in which banks have quietly abandoned lower- and middle-class consumers in favor of servicing only the wealthiest. Today nearly half of all Americans live paycheck to paycheck, as income volatility has doubled over the past thirty years. Banks, with their monthly fees and high overdraft charges, take advantage of these fluctuations rather than help their customers manage them. Lisa Servon delivers provocative dispatches from inside a range of banking alternatives—from predatory to responsible—as new players rush in to do what banks once did. She works as a teller at RiteCheck, a check-cashing business in the South Bronx, and as a payday lender in Oakland, California, listening to the stories of the alternative bankers as well as their consumers. And she delivers fascinating, hopeful portraits of the entrepreneurs who are counting on a permanent “unbanking” of America—and designing systems to transform how nonwealthy Americans can gain the access and agency to their own money that they, especially, need.
- Sales Rank: #489837 in Books
- Published on: 2017-01-10
- Released on: 2017-01-10
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .0" w x 6.00" l, .0 pounds
- Binding: Hardcover
- 272 pages
Review
"The Unbanking of America is an eye-opening and compelling read about an issue that touches us all: financial security. Local banks were part of the fabric of our communities; their disappearance has tilted the playing field further toward the rich but also opened the door to a new and much more service-oriented financial industry. The unbanked may be leading the way!"—Anne-Marie Slaughter, author of Unfinished Business: Women Men Work Family
“Lisa Servon is one gutsy professor. Unlike so many academics – who just theorize – she lived her story. She actually rolled up her sleeves and worked as a teller and a loan collector in several poor neighborhoods. She also provides a smart, lucid, and original take on how our banking system became such a mess. This is an important book.”—Jake Halpern, author of Bad Paper: Inside the Secret World of Debt Collectors
“In her eye-opening book, Lisa Servon does a Barbara Ehrenreich and goes to work at a check-cashing shop and a payday lending store to illuminate how this little-understood side of the financial service world works. Servon shows keen insights into the financial problems that millions of Americans face, how and why banks and other financial institutions often fail them, and what’s on the horizon for financial services for the new middle class.” —Steven Greenhouse, long-time journalist and author of The Big Squeeze: Tough Times for the American Worker
“A startling ethnographic investigation of everyday financial life, based on Lisa Servon's work as a teller, lender, and loan collector in some of America's most insecure communities, and extensive research on banking among the middle class. The Unbanking of America muddies the distinctions between reputed and stigmatized financial institutions, showing that we're all overpaying for low levels of service. It's an important story, and a powerful read.” —Eric Klinenberg, Professor of Sociology and Director of the Institute for Public Knowledge at New York University
About the Author
LISA SERVON is Professor of City and Regional Planning at the University of Pennsylvania and a former dean of the New School. Her work on consumer financial services has been published in the Wall Street Journal, the Atlantic online, and The New Yorker online, among many others. She lives in Brooklyn, New York.
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